Rick Costa
rickcosta7@hotmail.com
OBJECTIVE
To obtain a position where I can utilize my computer and clerical skills.
PROFESSIONAL SKILLS
* MS-DOS, Windows 95/98/NT/ME/2000/XP
* Filing/Editing
* Typing
* Office Procedures
* Management Skills
* Customer Service Skills
* Telephone Skills
EDUCATION
Lanop Corporation, Milford, CT - 1999
A+ and Network+ certification. Currently studying toward MCSE Certification.
CompuLearn, Carmel, NY - 1998
Certified for Implementing and Supporting Microsoft Windows NT Workstation
4.0
Danbury High School. Danbury CT - 1988
High School Diploma
EMPLOYMENT SKILLS
* Customer service encompassing sales, inventory control, data entry,
processing/receiving orders and filing
* Developed ability to work in a fast pace atmosphere
* Diplomatically resolved customers complaints on as needed basis
* Responsible for preparation and opening of business
* Coordinate employee scheduling
* Supervised and implemented training course of new employees
* Help Desk Analyst/Desktop Support Technician who worked with customers
to repair and configure hardware such as hard drives, display, memory, printers
and software including MS office, Windows 95/98/NT/2000 Pro/XP
* Excelled in level 1 and level 2 customer support involving but not limited
to call tracking, customer follow up via email and internet in order to confirm
trouble-shooting resolutions for internal and external customers
* Fluent in Portuguese and some Spanish
EMPLOYMENT HISTORY
2003-2004 Data Entry, Golden Eagle Leasing, Ridgefield, CT
2002-2003 Optical Scanner, Boehringer-Ingelheim Pharmaceuticals,
Ridgefield, CT
2000-2002 Help Desk Analyst/Desktop Support, Cendant Mobility, Danbury,
CT
1994-1999 Assistant Manager, Living Word Bookstore Inc, Danbury, CT
1987-1994 Shift Assistant Manager, McDonalds, Danbury, CT